Contact Us

The Planet Icicle Customer Service team are dedicated to providing customer service excellence. We greatly value your custom and whether processing your orders or dealing with a product enquiry, we assure you of our commitment to customer satisfaction. And that dedication starts with making it as easy and as convenient as possible to contact us.

The Planet Icicle Contact Centre is set up to offer a range of communication methods to suit you. Whether by Email or Telephone, all our Planet Icicle advisors have extensive knowledge of our product ranges and as keen skating enthusiasts, fully understand your needs.

And don't forget our Yorkshire Showroom. As one of the largest ice wear showrooms in the UK, it is an absolute treat.

By Email:


As Planet Icicle is a web based company, most of our customer correspondence is via Email. Responses to your enquiries will be made during our Contact Centre opening hours of Tuesday - Saturday 10am - 5pm where in the majority of cases our reponse times are within a few hours.

In addition to answering your enquries, we greatly welcome your feedback. Whether it be a suggestion on how we can improve the Planet Icicle website, or ice skating products you would like to see within our collection, we value and listen to all your comments, in order to continually enhance your shopping experience with us.

By Phone:

0844 887 0225

At Planet Icicle, we understand that sometimes its easier 'just to talk', and as such, we offer a telephone service that is open Tuesday to Saturday, from 10am to 5pm.

By Post:

Not often used these days, but if you would prefer to contact us by post, you can do so at the address below.

Planet Icicle
Middle Mill
Carlinghow Mills
501 Bradford Road
West Yorkshire
WF17 8LL

Our Showroom

Call in and see us at our fabulous showroom. As one of the largest ice wear showrooms in the UK, it's an absolute treat. Based on the Yorkshire Mill Mile at Carlinghow Mills, our opening hours are as follows:

Monday: Closed
Tuesday: 9.30am - 5pm
Wednesday: 9.30am - 5pm
Thursday: 9.30am - 5pm
Friday: 9.30am - 5pm
Saturday: 9.00am - 5pm
Sunday: Closed

 From M62
Take junction 27 for Birstall Retail Park. Continue straight on the A62. Travel 1.3 miles down to the second main crossroads with the Greyhound Pub opposite. Turn left onto A652 Bradford Road heading towards Batley/Dewsbury. Turn right opposite the blue Arc car wash in to the Carlinghow Mill Complex.

From M1

Take junction 40 and follow signs to Dewsbury. For the rest of the Yorkshire Mill Mile, follow the A638 Wakefield Road until you see signs for A652 towards Batley. Turn right at traffic lights onto A652 heading towards Batley. Go straight on past 'The Mill' at Batley on your right and Tesco's on your left. Turn left opposite the blue Arc car wash in to the Carlinghow Mills Complex.

Carlinghow Mills Complex

Having turned into the complex, opposite the blue Arc car wash, follow the road as it goes up a small incline and bends to the left. You will see Middle Mill in front of you to your left. There is free parking adjacent to the mill. Enter the mill by the rear door.

Our Boutique Store

Our Leeds Central Store, located in the Arts Quarter, is more bijou in size, but still offers our full range via our click & collect service. And what's more, with late night shopping to 8pm five nights a week and an on-site Cafe Bar, this little store really does offer the complete skate shopping experience.  Our Boutique Store Opening Hours are:

Monday: 11.00am - 8pm
Tuesday: 3.30pm - 8pm
Wednesday: 4pm - 8pm
Thursday: 11am - 8pm
Friday: 4pm - 8pm
Saturday: 8.30am - 5pm

Please Note: Our Leeds Store will be open as follows for the next 2 weeks comencing 27th July 2015. Mon 8.30-5.30 Tues 2.30-7 Wed Closed Thurs 11-8 Fri 3-7 and Sat 8.30-5


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